Privacy Policy

1. Information We Collect

Depending on how you use the Website, we may collect the following information:

• Contact details you submit voluntarily, including your name, phone number, and message content through the quick message form.
• Technical submission details such as the current page URL, which helps us process your inquiry efficiently.
• Device and network information that may be logged automatically by servers, CDNs, or technical service providers, such as browser type, device data, IP address, access time, referrer page, and error logs.
• Country or region identification data used by the international phone input component to suggest a default dialing code. This may involve your IP address or a country code returned by a third-party service.

The Website does not currently provide account registration, login, online payment, or order management functions, so we do not intentionally collect sensitive financial details such as ID numbers, bank cards, or payment account information through normal use.

2. How We Use Your Information

We use your information mainly for the following purposes:

• To respond to travel inquiries, cooperation requests, or other messages you send us.
• To contact you for customer service follow-up and travel service communication.
• To validate phone number formats, improve the form-filling experience, and increase successful contact rates.
• To maintain website security, diagnose technical issues, analyze abnormal requests, and prevent misuse.
• To comply with applicable laws, regulations, and lawful requests from competent authorities or judicial bodies.

We use your personal data only to the extent necessary for the purposes described above and do not use it for unrelated purposes.

3. Legal Basis for Processing

We generally process personal data on one or more of the following bases:

• Your consent when you voluntarily submit a form or contact us.
• The necessity to respond to your inquiry, provide website functions, and complete related customer service processes.
• Our legitimate need to maintain website security, operational stability, and lawful interests.
• Any other lawful basis permitted under applicable laws and regulations.

4. Third-Party Services and Sharing

To provide Website functions, we may rely on third-party technical services, including but not limited to:

• Form submission services used to receive, forward, and process quick message data.
• The intl-tel-input component for international phone number formatting and validation.
• https://ipinfo.io/json for approximate country or region detection used to preselect the phone country code.
• Static resource providers such as cdnjs and jsDelivr, which may collect general technical information when page resources are loaded.

Except as described above, we do not sell, rent, or trade your personal data to unrelated third parties without your consent. We may disclose or transfer necessary information when required by law, to protect lawful rights and safety, or as part of a lawful corporate restructuring, merger, or asset transfer.

5. Cookies and Similar Technologies

The Website does not currently deploy account-based cookies, membership identification cookies, or an advertising tracking system on its own. However, your browser, third-party resource providers, or underlying network services may still use cookies, cache, logs, or similar technologies to support resource loading, performance optimization, security protection, or region detection.

You may restrict or delete cookies through your browser settings, but doing so could affect certain functions such as third-party resources, default phone dialing code suggestions, or page display performance.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy or for the period required by law. In general:

• Message records may be retained for customer follow-up, internal reference, and legal compliance for a reasonable period.
• Technical logs, error records, and security records are usually retained only as long as needed for maintenance, troubleshooting, and risk control.

Once the retention period expires or the processing purpose has been fulfilled, we will delete, anonymize, or de-identify the relevant information within a reasonable and practical scope, unless otherwise required by law.

7. Data Security

We take reasonable administrative and technical measures to reduce the risk of unauthorized access, alteration, disclosure, loss, or misuse of data, including access control, process management, and prudent selection of third-party services.

Please understand that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We recommend that you avoid submitting unnecessary sensitive information through the message form.

8. Cross-Border Transfers

Some third-party resources, fonts, CDNs, or region-detection services used by the Website may operate outside your jurisdiction. As a result, some technical information may be transmitted to, stored in, or processed in other countries or regions. By using the Website, you acknowledge and agree to such transfers where they are necessary for Website operation.

9. Your Rights

To the extent permitted by applicable law, you generally have the following rights regarding your personal data:

• To ask whether we hold relevant information about you.
• To request correction of inaccurate or incomplete data.
• To request deletion of relevant data where legally permitted.
• To withdraw consent previously given, without affecting processing carried out before withdrawal.
• To raise questions, comments, or complaints regarding privacy protection.

If you wish to exercise these rights, please contact us using the details listed below. To protect data security, we may ask you to provide reasonable identity verification information.

10. Protection of Minors

The Website is mainly intended for users with full civil capacity who seek travel information and consultation services. If you are a minor, please use the Website and submit personal data only with the guidance, supervision, or consent of a parent or legal guardian. If we learn that personal data of a minor has been collected without appropriate authorization, we will delete it as soon as reasonably practicable.

11. External Links

The Website may contain links to third-party websites or services. Those third-party sites are independently operated by their respective owners, and their privacy policies and data handling practices are not governed by this policy. After leaving our Website, you should review the privacy policy of the relevant third-party website and assess any associated risks yourself.

12. Policy Updates

We may update this Privacy Policy from time to time due to legal changes, regulatory requirements, service adjustments, or Website feature updates. The updated version will be published on this page and will take effect from the date of publication. If changes materially affect your rights, we will provide reasonable notice where practical.

13. Contact Us

If you have any questions, suggestions, or complaints regarding this Privacy Policy or the handling of your personal data, you may contact us through the following channels:

• Company Name: Hangzhou Tieyou Travel Agency Co., Ltd.
• Contact Person: Manager Lin
• Website: www.tieyoutrip.com
• Email: honghongw315@gmail.com
• Phone: +86 13472875343
• Address: Room 603, Building 1, Tieniu Building, No. 1366 Xintang Road, Jiubao Street, Shangcheng District, Hangzhou, Zhejiang, China